We do everything we can to ensure that your artwork arrives to you safe and sound and in a timely fashion, and that you fall in love with it!
When you have purchased an artwork through the Art Edit online shop, we contact the artist with your address details and organise delivery. The artist will endeavour to have your item shipped within 3-5 working days. We will contact you if there are any unforeseen delays.
We will send you an email with tracking details when your artwork has been sent.
Please email us if you have any questions about buying one of the artworks: website@artedit.com.au
DO I HAVE TO PAY FOR SHIPPING?
All artwork is insured and will be shipped by registered post.
- Free shipping for artwork shipped domestically within Australia and New Zealand
- Artwork located in Australia can be sent to Australian addresses free of charge
- Artwork located in New Zealand can be sent to New Zealand addresses free of charge
We also offer free returns for artworks if you change your mind within 7 days.
- Trans Tasman and other international shipping
Email us for a shipping quote: website@artedit.com.au
CAN I COLLECT AN ARTWORK IN PERSON?
Our artists live in various places around Australia and New Zealand. You can find their location on the artwork page.
Please contact us at website@artedit.com.au if you wish to pick up the artwork yourself.
CAN YOU DELIVER TO A P.O. BOX?
We are unable to deliver to a P.O. Box. Please ensure that you specify a valid residential or business address during check out.
DOES SOMEONE NEED TO BE HOME FOR DELIVERY?
Yes. All artwork deliveries take place during business hours between Monday and Friday. It is necessary for someone to be available to accept the delivery. Our carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging.
CAN I RETURN AN ARTWORK IF I DON’T LIKE IT?
We offer a 7-day free returns policy on artworks if you change your mind. Within this period, you can return the artwork to us for an exchange or full refund. You must email us within 7 days of receiving your artwork stating that you wish you return the artwork and we will organise a return with the associated freight provider. We must receive the artwork back in the same condition you received it in order to receive a refund or exchange.
WHAT IF DAMAGE OCCURS DURING SHIPPING?
In the very rare case of damage occurring during artwork delivery, please contact us at website@artedit.com.au as soon as you can. If the work is returned to the artist within 7 days we can arrange a refund or, if it is one of a series, replace it.
We take pride in the Art Edit artists and the work they are selling on our website.
All prices are in Australian dollars.
Please contact us if you have a question about an artwork – for example if the artist offers framing or other options. You can contact us at website@artedit.com.au
